Resort Bill Pay

Privacy Policy

Effective Date: 2025-01-01

1. Introduction

Welcome to FEI (“we,” “our,” or “us”). We operate a secure payment gateway platform that enables merchants and
customers to process online transactions safely and efficiently.
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website,
APIs, and related services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that helps us provide and improve our Services:
a. Information You Provide
    • Account Information: Name, email address, phone number, business name, and billing details.
    • Payment Information: Credit/debit card numbers, bank account details, and other payment credentials.
    • Verification Data: Government-issued IDs, tax identification numbers, and other documents required
        for compliance (e.g., KYC/AML).
    • Support Requests: Information you share when you contact our support team.
b. Information We Collect Automatically
    • Device and Usage Data: IP address, browser type, device ID, operating system, and access times.
    • Transaction Data: Payment amounts, currencies, timestamps, merchant details, and transaction IDs.
    • Cookies and Tracking: We use cookies and similar technologies to improve site functionality,
        security, and user experience.

3. How We Use Your Information
We use your information to:
    • Process and verify transactions.
    • Prevent fraud, money laundering, and unauthorized access.
    • Comply with legal and regulatory obligations.
    • Communicate with you about transactions, updates, and support.
    • Improve and personalize our Services.
    • Maintain internal records and security logs.

4. Legal Basis for Processing
We process your information based on:
    • Contractual necessity: To process payments and provide Services.
    • Legal obligations: To meet KYC/AML, tax, and regulatory requirements.
    • Legitimate interests: To prevent fraud and improve system performance.
    • Consent: Where required, for marketing or cookies.

5. How We Share Information
We may share your data with:
    • Payment Processors & Banks: To complete transactions.
    • Identity Verification Partners: For compliance with KYC/AML laws.
    • Service Providers: Cloud hosting, analytics, and customer support.
    • Regulators or Law Enforcement: When required by law or court order.
    • Business Transfers: If we merge, sell, or restructure our business.
We never sell your personal data.

6. Data Retention
We retain your data only as long as necessary for:
    • Providing our Services and completing transactions.
    • Meeting legal, regulatory, and audit requirements.
    • Resolving disputes and enforcing our agreements.
Retention periods vary based on the type of data and applicable law.

7. Data Security
We use industry-standard security measures, including:
    • PCI DSS-compliant infrastructure for payment data.
    • Encryption (TLS/SSL) for data in transit.
    • Access controls, firewalls, and monitoring systems to prevent unauthorized access.
Despite our efforts, no online system is completely secure. Use our Services at your own discretion.

8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
    • Access, correct, or delete your personal data.
    • Withdraw consent for certain processing.
    • Object to or restrict data processing.
    • Request a copy of your data (data portability).
To exercise these rights, contact us at rfodor@feifinancial.com.

9. Cookies and Tracking Technologies
We use cookies and similar tools to:
    • Keep you logged in.
    • Remember your preferences.
    • Measure performance and detect fraud.
You can control cookies through your browser settings.

10. International Data Transfers
If you are outside the United States, your information may be transferred to and processed in other countries
where data protection laws may differ. We use appropriate safeguards (such as standard contractual clauses) to protect your data.

11. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from minors.
If we learn that we have, we will delete it promptly.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new
“Effective Date.” Continued use of our Services means you accept the updated Policy.

13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
FEI

Email:
rfodor@feifinancial.com

Address:
14090 Southwest Freeway, Suite 300
Sugar Land, Texas 77478

Website:
https://www.feifinancial.com